The Axis Academy recently hosted its first Axis Cognitio session of 2025, featuring Mr. Faiz Hossenbocus on “Customer Service Skills in the Digital World: A Paradigm Shift.” This insightful session explored how digital tools, AI-driven support, and evolving customer expectations are reshaping service interactions.

Our team gained invaluable knowledge on best practices for face-to-face engagement, handling challenging customer interactions, and effective communication techniques. The session provided practical insights to enhance customer experience in an evolving digital landscape.